Refund & Cancellation Policy

SellerMind provides digital software tools and subscriptions for e-commerce sellers. Because the Service is delivered digitally, access to subscription features may begin immediately after a successful payment.

For this reason, SellerMind provides a limited 24-hour cancellation and refund window for a new paid subscription, subject to the conditions below.

This commercial refund policy does not limit any rights or remedies that cannot legally be excluded or restricted under applicable law.

You may request cancellation of a new paid SellerMind subscription within 24 hours from the time the payment is successfully completed.

If the request is received within this period, we will review the payment and, where the request satisfies this policy, initiate the applicable refund.

The 24-hour period is calculated from the payment timestamp recorded by our payment system.

To avoid doubt, simply deleting the application, uninstalling the Chrome extension, or stopping use of SellerMind does not by itself constitute a refund request. You must contact us and request cancellation.

A refund may be approved when:

• A new paid subscription is cancelled and the refund request is received within 24 hours of the original purchase.
• The same subscription payment was charged more than once due to a duplicate transaction.
• A payment was clearly processed incorrectly and the error is verified by SellerMind or the payment provider.
• A refund is otherwise required under applicable law.

Refund requests may be reviewed before approval. We may ask for the transaction reference, registered email address, or other information necessary to identify the payment.

Except where required by applicable law or where an exception under this policy applies, refunds are generally not available for:

• Requests made more than 24 hours after the original subscription purchase.
• A subscription period that has already been substantially used.
• Failure to use the Service after purchasing a subscription.
• Failure to cancel before a renewal payment when the subscription terms and renewal information were clearly presented.
• Temporary marketplace outages or restrictions outside SellerMind's control.
• Third-party marketplace actions that prevent or restrict the use of a SellerMind feature.
• Account suspension or termination caused by a violation of the Terms of Service.
• Promotional or discounted purchases where the promotional terms specifically state that the purchase is non-refundable.

Nothing in this section removes rights that you may have under mandatory consumer protection or other applicable law.

You may cancel your subscription to prevent future renewal through the cancellation method provided in your SellerMind account or by contacting SellerMind support.

Cancellation normally affects future billing. It does not automatically refund the current billing period.

Unless otherwise stated at the time of purchase, you may continue to have access to paid features until the end of the period that you have already paid for, subject to your account remaining in good standing.

Where a subscription is configured for automatic renewal, your subscription may renew at the end of the selected billing period using the payment method available to the payment provider.

You are responsible for cancelling the subscription before the next renewal date if you do not want the subscription to renew.

A renewal payment is generally not refundable solely because you forgot to cancel before the renewal date.

If an automatic renewal payment was processed incorrectly or another exception applies, contact us as soon as possible so that we can review the transaction.

If you believe you have been charged more than once for the same subscription or that a payment was processed incorrectly, contact us as soon as possible.

We will review the relevant payment records. Where a genuine duplicate or processing error is confirmed, the applicable excess amount may be refunded.

Please provide the transaction reference or payment details needed to identify the transaction.

A payment may fail, remain pending, or be reversed by a payment provider or bank.

A failed or incomplete payment does not normally create a refund obligation because the payment may never have been successfully received by SellerMind.

If money has been debited from your account even though the SellerMind payment did not complete, the amount may be automatically reversed or refunded by the payment provider. If it does not appear within the expected processing period, contact us with the transaction details.

Promotional pricing, discount codes, referral discounts, and special offers may have additional terms.

Unless the applicable promotional terms state otherwise, the same 24-hour cancellation and refund window applies to a new paid subscription purchased using a promotional offer.

If a promotion specifically states that it is non-refundable, that condition will apply to the extent permitted by applicable law.

Promotional discounts have no cash value and cannot normally be converted into cash or transferred to another account.

Once a refund is approved, SellerMind will initiate the refund through the applicable payment provider.

Refunds are generally returned to the original payment method. We may use another method where the original method is unavailable and an alternative is reasonably appropriate.

After SellerMind initiates a refund, the time required for the amount to appear in your bank account, card account, or other payment account depends on the payment provider, issuing bank, card network, or other financial institution.

SellerMind does not control the final settlement time after the refund has been successfully initiated.

Free SellerMind tools, free plans, promotional free access, and unused free usage credits do not have a cash value and are not refundable.

If you have not made a paid purchase, there is no payment to refund.

If your account is suspended or terminated because of fraud, abuse, unauthorised access, payment misuse, or a violation of our Terms of Service, you may not be entitled to a refund for the affected subscription period.

This does not affect any refund rights that cannot legally be excluded under applicable law.

To request a cancellation or refund, contact SellerMind support using the email address below.

Please include the email address associated with your SellerMind account, the subscription or plan involved, the date of payment, and the transaction reference if available.

We may request additional information to verify the payment and prevent unauthorised refund requests.

We may update this Refund & Cancellation Policy when our subscription model, payment process, Service, or applicable legal requirements change.

The “Last updated” date at the top of this page identifies the current version.

If a material change affects existing customers, we may provide an appropriate notice through the Service, by email, or by another reasonable method where required.

If you have questions about a cancellation, refund, subscription payment, or this policy, contact SellerMind using the details below.