Privacy Policy

SellerMind is a software platform designed to help e-commerce sellers manage, analyse, and simplify repetitive marketplace work.

SellerMind is operated by MIRANTA ENTERPRISES, with its business address at Krishnabati, Shimulia Danga, Purba Bardhaman, West Bengal – 713143, India.

In this policy, “SellerMind”, “we”, “us”, and “our” refer to MIRANTA ENTERPRISES and the SellerMind Service.

SellerMind is independent from third-party marketplaces such as Meesho, Flipkart, Amazon, and other platforms unless we expressly state otherwise. Those platforms have their own privacy policies and terms.

The information we collect depends on how you use SellerMind. This may include:

• Account information such as your name, email address, profile information, and authentication details.
• Information you provide when contacting support, submitting feedback, requesting assistance, or participating in SellerMind programmes.
• Subscription and billing information such as your selected plan, payment status, transaction reference, and billing history.
• Information you provide to seller tools, including product, SKU, pricing, order, return, and business information.
• Technical information such as browser type, device information, IP address, application version, timestamps, and error information.
• Usage information about features you access and how the Service is used.

We aim to collect information that is reasonably necessary for operating the Service, providing the features you request, maintaining security, and meeting our legal and business obligations.

Some SellerMind tools require you to upload or provide business information. Depending on the tool, this may include payment reports, order data, SKU information, pricing information, return information, product details, shipping labels, or other seller records.

We process this information to provide the specific feature you requested. You remain responsible for ensuring that you have the right to provide information that you upload or submit to SellerMind.

Please do not upload passwords, payment credentials, or sensitive personal information that is not necessary for the feature you are using.

The SellerMind Chrome extension may interact with supported marketplace pages when you explicitly use an extension feature.

Depending on the feature, the extension may process:

• Product information visible on supported marketplace pages.
• Product images and listing information required by listing and analysis tools.
• Seller-side information required to perform a tool you have requested.
• Order, pricing, return, or catalogue information when a supported seller workflow requires it.
• Extension preferences and settings stored locally in your browser.

The extension is intended to operate only on supported pages and for the purposes of the features you choose to use. SellerMind does not require your marketplace password for its normal operation, and you should never send your marketplace password to us.

Information stored locally by the extension may remain in your browser until you clear the extension storage or uninstall the extension, subject to Chrome's behaviour.

When you use SellerMind, some information may be collected automatically to operate, secure, troubleshoot, and improve the Service.

• Device and browser information, such as browser type, operating system, device type, and application version.
• IP address and connection information where required for security, fraud prevention, and service operation.
• Pages, features, and actions used within the SellerMind Service.
• Technical logs and error information used to diagnose problems and improve reliability.
• Information generated by cookies, browser storage, or similar technologies where applicable.

We may use information to:

• Create, authenticate, maintain, and secure your SellerMind account.
• Provide the tools and features you request.
• Process uploaded files and return requested results.
• Save reports, settings, and other information where a feature is designed to retain them.
• Process subscriptions, payments, refunds, invoices, and related billing activities.
• Provide customer support and respond to requests.
• Detect and prevent fraud, abuse, unauthorised access, and misuse.
• Diagnose technical problems and improve the Service.
• Send important account, security, billing, and service communications.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

• We do not sell your personal information.
• We do not sell your seller business data.
• We do not share your information with third parties for their unrelated advertising or marketing.
• We do not ask you to provide your marketplace password or UPI PIN.
• We do not claim ownership of your underlying seller business data merely because you use SellerMind.

We may use trusted third-party providers to operate parts of SellerMind. Depending on the services actually used by the platform, these providers may support:

• Cloud hosting and database infrastructure.
• Payment processing and billing.
• Email delivery and account communications.
• Authentication and account services.
• Analytics and service monitoring.
• AI or machine-learning services used to provide specific features.
• Security, fraud prevention, and technical infrastructure.

These providers may process information on our behalf for the services they provide. Some providers may process information outside India, subject to their applicable privacy and security practices.

We may also disclose information where required by law, regulation, court order, lawful government request, or where reasonably necessary to protect the rights, safety, property, or security of SellerMind, our users, or others.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, providing the Service, maintaining business records, preventing fraud, resolving disputes, or complying with applicable law.

We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss, or destruction.

• Connections between your browser and SellerMind services are protected using appropriate encryption in transit.
• Authentication credentials are protected using appropriate security practices.
• Access to administrative systems and user information is restricted based on operational need.
• Technical and security events may be logged to detect and investigate incidents.
• Third-party providers may apply additional security controls to information they process on our behalf.

No online service, transmission method, or storage system can guarantee complete security. If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to notify affected users and authorities where required.

Subject to applicable law, you may have the right to:

• Access information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.
• Raise a grievance regarding our handling of your information.

Some information may need to be retained where required for legal, accounting, security, fraud-prevention, or dispute resolution purposes.

To exercise a privacy right, contact us using the details in Section 16. We may need to verify your identity before processing a request.

SellerMind may use cookies, browser storage, and similar technologies to maintain sessions, remember preferences, improve security, and understand how the Service is used.

The Chrome extension may use Chrome's extension storage for local preferences and feature-related settings.

You can clear or block cookies and browser storage through your browser settings. Some essential SellerMind features may stop working correctly if required storage is blocked.

If SellerMind provides Google Sign-In or other Google integrations, information received from Google APIs will be handled in accordance with applicable Google API Services requirements and policies.

We request only the Google account information necessary for the feature you choose to use. We do not receive your Google account password through Google Sign-In.

SellerMind is intended for business users and is not directed at children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

We may update this Privacy Policy when our Service, data practices, legal obligations, or business operations change.

The date shown at the top of this page identifies the current version. If a change is material and applicable law requires notice, we will provide an appropriate notice before or when the change takes effect.

We acknowledge grievances within 24 hours and aim to resolve them within 15 days.